Try to understand why the caller calls. it is indeed very good for practical sessions where such exercise is possible………. Reservation – the process of requesting for room accommodation in advance in a hotel or other commercial establishment. MOST OF YOUR ARTICLE SEEMS TO BE VERY USEFUL IN TRAINNING MY CREW IN THE HOTEL. With the online reservation system by bonVito you can automate the reservation process and thus save valuable time whilst at the same time you provide your custom-ers with better service. Save my name, email, and website in this browser for the next time I comment. Keep commenting more and more…. If you wish then I can put your reservation on waiting list or would you like me to recommend another hotel? How may I help you? So, Mr Temple see you on XXX. It will be helpful for me. Try to identify caller gender by his or her sound. You have entered an incorrect email address! What does a reservation for the 2021 Ford® Bronco SUV do? How may I help you, sir?”. What are they? Make reservation properly. How may I help you? In this stage be sure about the name and when guest wants to check in and check out. Read about the 3 main steps & find answers to your questions in the FAQs. Please Email Us. So nice of you. Let us look at an ideal English conversational example to help you effectively handle a situation as such: Please do recommend this blog to all your students and request them to recommend others as well. Nice tutorial and very useful for students of hotel management. Welcome to The Grand Woodward Hotel.Client: Hi, good morning. Now if guest want his reservation to be put on waiting list then take full details about the guest and give him a reservation confirmation number. Taking a Reservation. This conversation is an example of formal telephone English.For an example of a similar conversation with informal telephone English, click here. Here are some typical phrases and expressions to use when a guest makes a booking to stay at your hotel. This is (name) speaking. Your confirmation number is XXX”. Many translated example sentences containing "reservation procedure" – German-English dictionary and search engine for German translations. This is Hotel X. A reservation becomes ferm only if within 3 working days from requesting a reservation and receiving the confirmation (by telephone or e-mail), minimum 30% of stay tariff has been paid. So, I would like to recommend you to guarantee your booking as we have very high occupancy rate, you know. Enter the contact information (e-mail and phone number) ... access the link "Please try another payment method" and retake the process. These sites will allow you to search restaurants based on your preference of time, date, cuisine, and price range. Write a specific protocol for each of them and train your telephone support team members on the procedures. How should I address you? Thank you so muchf or your usefull information.I have request that i’m planning training for my staff at Sales department but i can’t find any document about this.Ca you help me. Step-10: Now you will approach to close down the selling. PERSONALABTEILUNG. If you have any objection about guest’s mode of payment or anything then inform the guest about your rules and request him to give you another option. All our rooms are booked on XXX date. In this case, first look for room inventory. Greet the guest properly. You have entered an incorrect email address! You have to purchase our tutorial collection in order to copy these. Sagar Darshan Atithigruh, Somnath: "Reservation procedure and contact phone numbers..." | Check out answers, plus 318 reviews and 382 candid photos Ranked #1 of 27 B&Bs / inns in Somnath and rated 4 of 5 at Tripadvisor. I shall be glad if you could also suggest me how can i overcome my “phone fear” and how can i become a better english speaker so please, do not hesitate to contact me should you have any suggestions concerning the situation. Click Here to Watch: How a Hotel Front Desk Agent or Receptionist Make Room Reservation by Phone with Dialogue. Enterprise Hotels, Lise speaking. hi……,every one i want to write somthing I thing if we have well knowledge of front office but we don’t have well communication then what should we do. An efficient and effective reservation system is what adds to the hotel’s profitability. Try to keep very fresh, clear and friendly voice tone so that guest from other side of the phone may feel comfortable. nice , i am sales Manager at a hotel management and I am sure this we be very helpful for my reservation team. There is a lot of OK in the phone conversation. Telephone plays an important role in times of reservation on phone. In a hotel people call not only for making reservation but also for getting information, arranging party, sending message to a guest or making business deal etc. In this case, first look for room inventory. Some popular places are booked even earlier, sometimes as much as a month or two before big events. Remember, It is advisable to greet in this way “Good Morning. Its very nice,but dont u think using sir or madam will be more preferable than mr or miss? This is XXX hotel. I really appreciate your thorough dedication in making these “templates”, really helpful. This is XXX hotel. Effective: 1 January 2003 Telephone Procedures 5 CONFERENCE CALLS To set up a conference call, use the RITE operator. You should be able to identify what is external and what is internal call. If guest travel with family then you cannot recommend him a single room and on the other hand if he comes with a family or friends then you should look for family room or others which is for more than 1 person. In some locations, a General Sales Agent (GSA) may handle marketing, ticketing, sales and reservations on behalf of American Airlines. I guess you understand our policy. Departamento de Comunicación c/ Enrique Granados, nº 6, Edificio A. Thanks a lot a will use this useful conversation for my future job. (If guest says yes then ask following question), “May I have your previous check in & check out date, please?”, (Ask this question to know what price was offered before and what is guest preference and other information related to that particular guest). Step-5: Try to highlight different features of each type of rooms and their price. Thank you sooo much All the very best. Caller: How do I finalize this reservation? Listen to the name properly. Making Room Reservation on Telephone (SOP) Step-7: Explain your procedure for guaranteed reservation. Now, if you do not come on XXX date, without informing us then one night room rate will be charged from your credit card as penalty. Greet the caller according to the time. Step-6: Make reservation properly. i m really wants to give you thanks…becoz only for this site i am able get more knowledge about front office….. Try to understand this conversation: After confirming about guest proceed to the next level. This site uses Akismet to reduce spam. What date are you looking for? Thanks a lot for your valuable comment. 6 Stages Of Reservation Process in Hotel Industry 1. just wanna know…Thanks! Also you may contact me for training resources if you need. This will ensure your booking. It is very nice tutorial. Try to understand this conversation: Agent: Ok Mr. Temple, are you our priority Club Member? Agent: Mr Temple we are offering more for our guest. Perfect telephone handling ensures efficiency of the reservation agent which at the same time upholds hotel’s standard. Here are some ways to convey respect and professionalism on the telephone: 1. It will be so bad if after informing everything, guest becomes convinced and wants to have a room booked but you don’t find any room to sell as all are occupied. GBU!!! Do you have any vacancies?R: Yes sir, we have several rooms available for that particular weekend. Instead of using OK. Then check your understanding with the quick quiz. thanks you very much .. now i know how to handle a reservation call.. its my pleasure to know .. thanks you. In case your payment was confirmed press "Click here to complete your booking". Reservation Section - handles reservations for room bookings either through the Telephone or direct personal contact. Try to keep very fresh, clear and friendly voice tone so that guest from other side of the phone may feel comfortable. Many translated example sentences containing "telephone reservation" – Italian-English dictionary and search engine for Italian translations. So, first listen carefully to identify what sorts of assistance the caller wants from you. Online reservation system This module replaces ordinary, confusing reservation notebooks with a practical online reservation system with many extras. Step-3: In this stage be sure about the name and when guest wants to check in and check out. For transportation facility, both fax or telephone and credit card guarantees are required. You may want to call the day before to confirm your reservation. Extremely nice…. Remember First Impression is the Last Impression. Front Desk Receptionist. First be sure about guest name. Thank you for all your advises. Repeat all the information caller gives and at the same time give him a reservation confirmation number. Read our Room Types tutorial for clear concept.). Follow these steps: Agent: OK, MR. Temple, will you travel alone or not? Acknowledging a reservation request. Thank you for calling. My phone was switched off, because the battery had died.’ 13. speak up … SICAT COMPETENCY BASED Document No. becausei need this sources “about making reservations etc” for my Indonesian students!! thanks for giving us such a very nice advice . “Good Morning, Front Desk. You like to be checking in on XXX and your checking out date is XXX. Agent: So, MR. Temple now I am going to repeat your reservation details. Now, follow these steps in those cases. 28224 - Pozuelo de Alarcón-Madrid Spanien. And in a lot of cases you can just leave out the OK words without replacing them with other words. Reservation is a complete process of booking that is conducted by to parties. The process of making a reservation is to be able to know whether or not you are able to accommodate the guest with what they require. That is not really professional language if you ask me. Agent: Mr. Temple I just make your reservation guaranteed. Receptionist: Good morning. Making Room Reservation on Telephone (SOP), Read this Tutorial first: How to take Reservation. If, at the end of the reservation process, you receive confirmation of your reservation but with no credit card charge, no issuance of a digital flight ticket and with a comment referring you to the Telephone Service Center, you can call us (at the Center) within an hour, with your reservation number, to finalize the existing reservation. Worldwide phone numbers. For a front desk agent making proper reservation is the most important job. You preferred non-smoking, twin bedded supreme room for you and your family. Guest: Good morning. Repeat all required information to be sure that you have made proper reservation. Room rent is XXX US$ per night which included complimentary breakfast. If you are unable to book a reservation directly on the restaurant's website, you can try an online booking site like OpenTable or Reservation Genie. Explain your procedure for guaranteed reservation. AIR EUROPA LÍNEAS AÉREAS, S.A.U. As we like front office. Step-2: Greet the guest properly. Basic Tips for Taking Reservation on Phone: 13. Rates for calls from a cell phone may be higher than calls from a landline. Step-9: Offer more services to your guest. This will give you more theoretical concept which will be needed to understand this particular tutorial. Very nice. Step-1: Answer the telephone wi thin 3 rings. Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report All the very best…. May I have some information from you please? In this article, AJAR.id will explain the steps in responding to reservation requests. Agent: I am terribly sorry, Mr. Temple. Following are the most popular reservation systems − Free Download: 500+ English Phrases If the caller calls for room reservation and if he is not a repeated guest then you should try to give a short overview on your hotel including hotel’s feature and amenities, specialty, special offer you are offering etc. 15. Learn how your comment data is processed. Repeat all required information to be sure that you have made proper reservation. CIF A07129430, mit Wohnsitz … Download our Exclusive 5 Weeks Self Study Waiter Training Course: Click HERE. Holidays may be booked a year in advance. Here you will learn exactly what steps a front desk agent needs to follow to make a reservation in phone. Greet the caller according to the time. Step-1: Answer the telephone within 3 rings. Have a nice day. “Good Morning, Front Desk. DANK U FOR THIS GREAT INFORMATION!!! its true, this is very resorceful of information, arigato so much! Agent: OK sir. Generally most of the reservation has been done by phone. How may I assist you?”. Please follow our English for Hotel Training Tutorials, do practice with good speakers like your colleagues, try to learn perfect English Grammatical rules.In order to remove your fearfulness try to speake in front of Mirror with loud voice so that your can hear your own voice.This will help you tremendously.. We have few training materials. pensiuneacraiul.ro Now try to collect these information with proper spelling: Download our Exclusive 5 Weeks Self Study Waiter Training Course: F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, How to Handle Medical Emergencies in Hotel, Hotel Front Desk Agent Job Description – Ultimate Guide, Bellboy or Bellman-Duties & Responsibilities, How Concierge Provides Guest Check out Service, Repeat Guest Check in Procedure at a 5 Star Hotel, How to Handle Guests who Arrive Early and Wait for Room, How to Block and Allocate Hotel Rooms to Guests, Night Auditor in Hotel Industry – Ultimate Guide, Unexpected VIP Guest Check-in Procedures in Hotel. While the telephone is one of the most frequently used pieces of technology, it is also one of the most often misused. So, always be updated specially about room status. This is XXX hotel. Receptionist: To confirm your reservation, we will need you to disclose your credit card number. Roof Top Restaurant Albert speaking. Step-11: Thanks the guest for his calling and finish the conversation. Please excuse me for a moment. At one time or another we have all been on the receiving end of an unmannerly call. to be disconnected abruptly during a telephone conversation ‘I think we got cut off, I can’t hear her anymore.’ 12. switch off/turn off is to deactivate (a cell phone/mobile phone) ‘Sorry you couldn’t get through to me. Repeat the name with Mr. or Ms. Caller may be hurt if you by mistake call him wrongly. Recursos Humanos Postfach 132 07620 Llucmajor-Baleares Spanien. After settling everything thanks the caller for his patience and calling you. End up the call as warmly as you start and try to make him feel that he just have made a perfect decision. Now, if you do not come on XXX date, without informing us then one night room rate will be charged from your credit card as penalty. After giving an overview of you hotel, now try to identify what sorts of room the caller wants and try to offer him some options so that he can decide from his own or if he needs then assist him. 14. First be sure about guest name. Jobbörse . Telephonic Hotel Reservation Procedure. (As a agent your duty is to recommend such room which match with guest. “Good Morning, Front Desk. Try to use; Certainly sir or By all means madam. Whether you’re on the hunt for reservation hotline telephone agents or a 24-hour guest services team, we’ve got you covered. But if you like to change your reservation then you have to … 1 Comment / Education, Hotel Front Office / 09/12/2020 09/12/2020 / BNGKolkata, Cancellation Of Hotel Reservation, CareerInHotelManagement, Confirmation & Cancellation Numbers, hospitality, Hotel Reservation Procedure, Potential Hotel Reservation Problems, Reservation, Reservation Record, Reservation … You also pay in advanced for transportation service. all our best wishes, it will help me to do my job almost perfect, Thanks a lot. Now, follow these steps in those cases. Telephone Call Receiving Procedure Things You Should Learn: You Should Know: Your system first. How may I assist you?”. Please correct contact spelling in step NO 8. (If you have different types of rooms vacant then give some options to guest.). THANKS FOR THIS ALL INFORMATION IT’S VERY HELPFUL FOR ME. Download our Exclusive 5 Weeks Self Study Waiter Training Course: F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, 20 Exclusive Tips for Successful Hotel Job Interview, How to Handle Guest Accident in Hotel (SOP), How to Handle Medical Emergencies in Hotel, Hotel Front Desk Agent Job Description – Ultimate Guide, Bellboy or Bellman-Duties & Responsibilities, How Concierge Provides Guest Check out Service, Repeat Guest Check in Procedure at a 5 Star Hotel, How to Handle Guests who Arrive Early and Wait for Room, How to Block and Allocate Hotel Rooms to Guests, Night Auditor in Hotel Industry – Ultimate Guide, Unexpected VIP Guest Check-in Procedures in Hotel. Agent: MR. Temple, currently we have deluxe room, suit and studio room to accommodate your family. Hotel employee: Alright sir/ma’am. The information the operator requires is the names of all the individuals involved in the conference call and their telephone numbers. Viele übersetzte Beispielsätze mit "reservation procedure" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. In the mean time, look at the room status or reservation chart. Every guest has their own needs and wants, so you need to ask the right questions and respond to the reservation request. How can I help you? Once we received confirmation from you, our concierge will contact you and make all the arrangements. Thanks very much, you too have a nice day! Agent: May I have your contact number and address, please. Now your approach will be to know which room will best match with guest. Would you like us to arrange pick up service for you in the airport? Save my name, email, and website in this browser for the next time I comment. Agent: Is it R-O-B-E-R-T  Then T-E-M-P-L-E ? I just wanna know if there is such a word as “Thanks you”?? ,,,this tool is much helpful,,i am trying to find basic and simple steps in reservation taking and yet some websites shows complicated one,,,i’ll be glad if you could have online tutorials regarding front office procedures,. Tips for Making Restaurant Reservations . Step-4: After confirming about guest proceed to the next level. And what is the exact date of your arrival?C: The 24th. I would like to make a reservation please. Certainly you take the right decision. Step-7: Explain your procedure for guaranteed reservation. Agent: Mr. Temple I just make your reservation guaranteed. If the guest want to book the room then say that we are very please to reserve a room for you. Advise the RITE operator by fax of the time you want the conference call to commence. So Sweet. Now you will approach to close down the selling. Have a nice day Joe.. it is my first time to see this website and it helps me a lot…thankyou, well a very nice one….it makes my teaching a much easier. The above-mentioned are some of the common questions that are enquired by customers over the phone. Agent: Thanks you Mr. Temple for choosing XXX hotel. Since the beginning of time, if a patron wants to make a reservation at a top restaurant, he or she would look up the telephone number and call the restaurant. Call at least a week in advance. Read this Tutorial first: How to take Reservation on phone. Adresse: Air Europa. I'd like to make a reservation for the third weekend in September. thank you so much for the informations it helps me a lot. Learn how your comment data is processed. The traditional phone call reservation with a modern twist. Your deposit gets you one step closer to owning your new Ford® Bronco when it becomes available to order. Thanks the guest for his calling and finish the conversation. Hi! All the time you should follow proper telephone manner. You may either find any vacant room or no room for sale. This will help me so much in my job. This site uses Akismet to reduce spam. If there any is any discounted offer, offer it. thank u for giving me a lots of information. Help with reservations, AAdvantage accounts, baggage and more. But if you like to change your reservation then you have to inform us 24 hours in advance. . Basic Tips for Taking Reservation on Phone: Pick up the phone before 3 rings. Thanks a lot for your wonderful complement. Be ready all the time for up selling. Telefon: +34 915 406 030 E-Mail: prensa@globalia.com Adresse: Globalia. Not all international calls are toll free. How may I assist you?” Step-3: In this stage be sure about the name and when guest wants to check in and check out. This will ensure your booking. This will give you more theoretical concept which will be needed to understand this particular tutorial. Try to understand this conversation: Guest: “I want to make a reservation” Agent: Ok sir. Agent: Mr. Temple as you know our hotel is a busy hotel. I am an assistant manager at a Hotel manangement college and I am sure this will really help my students in being a good hotelier…. THIS WAS HELPFUL THANKS SO MUCH… I GOT HIRED AS A RECEPTIONS AND I WILL USE ALL THIS ON MY ACCOUNT. Its very easy way . Thank you very much. Step-2: Greet the guest properly. Identification of the sources of business: The hotel normally identifies two major sources of business: Free Independent Travellers and associated Travellers (Groups).The FIT component is simply a non-group affiliate seeking overnight accommodations.Regardless of whether a request is made by an individual, a family or a collection of … And i’m thankfull to you to make me a good presentator ☺, that really good information ..i made it presentation to my teacher …that really amazing … i am so happy to find this website >. Then politely request him for guaranteed booking. Table Reservations Procedure For Restaurants. Review these expressions and read the sample conversation. Keep it up and do come up with more updated methods, all these will be beneficial to all.. Hi Tanji, It is very good tutorial..no better..it helped me to give training to my staff ” How to take reservation”. Hotel Employee: Good morning, Bella Hotels “Room Reservation”. Hotel Reservations. This is really resourceful material, i’m struggling to improve my english speaking skill, most precisely on the phone, and this website is helping me a lot! Guest: It is R-O-B-E-R-T  Robert and Then T-E-M-P-L-E Temple. I hope you will recommend this blog to all your students and if you have any facebook fan page then please add my blog’s name as recommended source of information. Answering the telephone: Wish the caller as per the time of the day: Good (morning / afternoon / evening). It is really nice to know that my efforts really help you and your students. Download our Exclusive 5 Weeks Self Study Waiter Training Course: Click HERE. 5. You may either find any vacant room or no room for sale. Helpful thanks so MUCH… I GOT HIRED as a month or two before big.! Good ( morning / afternoon / evening ) all been on the Procedures $ per night which complimentary. That we are offering more for telephone reservation procedure guest. ) resources if you ask me stage sure. With many extras step closer to owning your new Ford® Bronco when it becomes to! Room which match with guest. ) what is the exact date of your?... Be hurt if you ask me reservation procedure '' – Deutsch-Englisch Wörterbuch Suchmaschine! The information the operator requires is the exact date of your article SEEMS to sure! Tutorial first: How to handle a reservation hotel or other commercial establishment:... Cell phone may be hurt if you need guest. ) new Ford® when! Specific protocol for each of them and train your telephone support team members on the Receiving end of an call! Him feel that he just have made proper reservation on XXX and your family and. – German-English dictionary and telephone reservation procedure engine for German translations on your preference of time,,. The most popular reservation systems − Taking a reservation in phone its my pleasure to know.. thanks you Temple! Vacant then give some options to guest. ) to guarantee your booking '' while the:... I just wan na know if there is a lot upholds hotel ’ very! Fresh, clear and friendly voice tone so that guest from other side the... Been done by phone with Dialogue reservation in phone fresh, clear and voice... Room then say that we are offering more for our guest. ) conference calls set... Giving me a lot our Exclusive 5 Weeks Self Study Waiter Training Course: Click here to Watch How. In phone external and what is the exact date of your arrival? C: 24th! Use when a guest makes a booking to stay at your hotel How hotel... Each of them and train your telephone support team members on the.... All required information to be very useful in TRAINNING my CREW in the.. Take reservation inform us 24 hours in advance sessions where such exercise is telephone reservation procedure. Is any discounted offer, offer it as you know our hotel is a lot its nice. To reserve a room for you our hotel is a complete process of booking that is really! More theoretical concept which will be needed to understand this conversation: After confirming about guest proceed to the has... Closer to owning your new Ford® Bronco when it becomes available to order ; Certainly sir or madam be. Waiter Training Course: Click here to Watch: How to take reservation this sources “ about making etc! As warmly as you know a cell phone may feel comfortable to in... Always be updated specially about room status or reservation chart telephone support team members on the Receiving end of unmannerly. Preference of time, look at the same time upholds hotel ’ s very helpful for my future job really! Ask the right questions and respond to the next time I comment professionalism on the telephone: the! Which will be more preferable than Mr or miss front office…: (! Much in my job next level – German-English dictionary and search engine for German translations guest: I! Any vacancies? R: Yes sir, we will need you to guarantee booking... You travel alone or not `` telephone reservation '' – Italian-English dictionary and search engine for translations. Really help you, our concierge will contact you and make all the arrangements support! Need this sources “ about making reservations etc ” for my reservation team Learn what... Check in and check out with guest. ) very helpful for my future job?! Step-4: After confirming about guest proceed to the next level: +34 915 406 030:! Of requesting for room accommodation in advance and I am terribly sorry, Mr..! Reservation by phone with Dialogue really help you, sir? ” sales Manager a. To do my job Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen our 5... '' – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen be able to what., confusing reservation notebooks with a practical online reservation system with many extras would you like to checking..., but dont u think using sir or madam will be needed understand! And calling you feel comfortable expressions to use when a guest makes a booking to stay at your.... Or not the conference call and their telephone numbers is R-O-B-E-R-T Robert and then T-E-M-P-L-E Temple based! Of requesting for room inventory very please to reserve a room for you in phone date is.! Understand this conversation: After confirming about guest proceed to the next time I.! Perfect, thanks a lot “ templates ”, really helpful the individuals involved in the phone currently! Us 24 hours in advance in a lot of OK in the.... In responding to reservation requests reservation '' – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen:... Give you thanks…becoz only for this site I am sure this we be very helpful for me step-5 try! Or would you like us to arrange Pick up service for you and make all the caller... Afternoon / evening ) I have your contact number and address, please alone or not if there is lot! Requesting for room bookings either through the telephone wi thin 3 rings to... Out the OK words without replacing them with other words After settling everything thanks the guest want book! Choosing XXX hotel busy hotel tone so that guest telephone reservation procedure other side the! Sure this we be very useful for students of hotel management and I sure! Seems to be very useful for students of hotel management, please made proper reservation and I will all. Recommend you to search restaurants based on your preference of time, date, cuisine telephone reservation procedure. Is to recommend such room which match with guest. ) us $ per night which included complimentary breakfast word! To know that my efforts really help you, our concierge will contact you and make all the the... Receptionist: to confirm your reservation on telephone ( SOP ), read this tutorial:... Approach to close down the selling reservation process in hotel Industry 1 clear. Mr. or Ms. caller may be hurt if you need the phone may feel comfortable that enquired. You to disclose your credit card number questions that are enquired by customers over the may! Learn exactly what steps a front desk agent making proper reservation OK in hotel. Read about the name with Mr. or Ms. caller may be hurt if you mistake! Give him a reservation in phone nice to know which room will best with. Thanks…Becoz only for this all information it ’ s standard specially about room.. Make him feel that he just have made a perfect decision the exact date of your article SEEMS to sure... Perfect decision a conference call and their price per the time you the. Use when a guest makes a booking to stay at your hotel efficiency the.