The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Commercial rate – Room rates for business people who represent a company but do not necessarily have bargaining power because of their infrequent or sporadic pattern of travel. The term "front office" originally emerged in the law enforcement field in the early... Front Office vs. Middle Office vs. Back Office. Account receivable– Amount of money owed to the hotel by guests. Acronym for Social, Military, Educational, Religious, and Fraternal. Being the prime interface between the hotel services and the guests, the front office is … Internet Protocol Private Branch Exchange, where internet protocol is used for call transmission. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Daily sales report – A financial activity report produced by a department in a hotel that reflects daily sales activities with accompanying cash register tapes or point-of-sales audit tapes. Which one of the following is a record of financial transactions taking place between a guest and the hotel? Debit balance – An amount of money the guest owes the hotel. Online Hotel Management System, a software system to manage all back-office operations of a hotel. Acronym for Point of Sale. Front Office Terminology 23 Apr Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Distance learning – learning that takes place via satellite broadcasts, Picture Tel, or online computer interaction. An old reservation system for hotel accommodations. Credit card imprinter – makes an imprint of the credit card the guest will use as the method of payment. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. Bottom up – A sales method that involves presenting the lest expensive rate first. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. … Orphan: the first line of a paragraph printed by itself at the bottom of a page. It is treated as the nerve center or brain or mirror of the hotel. Controller – The internal accountant for the hotel. Front Office Understanding the Front Office. Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. What is the definition of front office? Customer relationship management – A system that allows hotel managers to integrate technology to support customer service techniques that provide top-notch customer service. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. Customer of the hotel business being served. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. Bill-to-account – An extension of credit to a guest by an individual hotel that requires the guest or the guest’s employer to establish a line of credit and to adhere to a regular payment schedule. Debit – An increase in an asset or a decrease in a liability. City ledger account – A collection of accounts receivable of nonregistered guest who use the service of the hotel. Cross-training – training employees for performing multiple tasks and jobs. They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. Looking for HOTEL TERMINOLOGY? Here's HOTEL TERMINOLOGY information for you. Front Office . 3. C. Guest accounts. originated. Conference call – A conversation in which three or more persons are linked by telephone. Global Distribution System ( GDS ) – Distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. Account receivable – Amount of money owed to the hotel by guests. 1. Average Daily Rate ( ADR ) – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is : Balance sheet – An official financial listing of assets, liabilities and owner’s equity. This crossword puzzle, “ Front Office Terminology, ” was created using the Crossword Hobbyist puzzle maker Front Office Terminology 1 Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. The first hotel employees who come into contact with most guests when they arrive are members of the front office. Float – The delay in payment from an account after using a credit card or personal check. Acronym for Meetings, Incentives, Conferences, and Exhibitions. Discrepancies noticed between room rack and housekeeping room report are noted down on a separate report call the Discrepancy Report, which is then handed over to a bell boy for physical check and reporting back of the room under discrepancy. Demographic data – Size, density, distribution, and vital statistic of population broken down into, for example; age, sex, marital status and occupation categories. Front Office or Front Desk of a hotel is the most important place. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them 2. Banquet sheet – a listing of the details of an event at which food and beverage are served. Bsc Front Office Terms FRONT OFFICE TERM. A method for tracking past due accounts according to the date the charges. Continental breakfast – Juice , fruit, sweet roll and/or cereal. Channel management – Objective review of the most profitable marketing approach for guest rooms, central reservation system, GDS, third party reservation system, toll free phone reservation, travel agent, etc. Term & Meaning. 4. Front Office Glossary 1. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Cashier’s report – A daily cash control report that list cashier activity of cash and credit cards and machine totals by cashier shift. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Front Office Terminology 1 Access time– the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Front Office/Back Office. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. FRONT OFFICE TERMINOLOGY (1 ST YR) 1. (DOC) Front Office Terminology | Anumta Noor - Academia.edu Academia.edu is a platform for academics to share research papers. It is the revenue generating place in the hotel where retail transactions are carried out. Electronic key system – A system composed of battery-powered or, less frequently, hardwired locks; a host computer and terminals; a keypuncher; and special entry cards that are used as keys. A condition where a room is reported as "Vacant" by Housekeeping but reflected as "Occupied" in Front Office Status. ( Log Out /  plan. Front Office/Back Office. accidentterm used to describe employee injuries. Change ), You are commenting using your Twitter account. Corporate rates – Room rate offered to corporate clients staying in the hotel. The Front Office compares it with the Room Rack for reconciliation of room status. Corporate client – A hotel guest who represents a business or is a guest of that business and provides the hotel with an opportunity to establish a regular flow of business during sales periods that would normally be flat. Account receivables. Account Balance – Difference between charge and credits in an account. A variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource. European plan – A rate that quotes room charge only. In its most broad definition, the Duplex: Two rooms on two different floors with a private staircase connecting the two rooms. Choose from 500 different sets of medical front office terminology flashcards on Quizlet. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Information desk that assists guests for transportation, booking of events outside the hotel. Flow analysis processes – The preparation of a schematic drawing of the operations included in a particular function. It is a report of accounts that represents ending balance of each account in the list. Cancellation code – A sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation. Full service – A level of service provided by a hotel with a wide range of conveniences for the guest. Ergonomics – The study of how people relate psychologically to machines. 6. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. The price at which the hotel rooms are sold before applying discount. S. No. On a conceptual level, many firms are divided into three parts: the... Special Considerations. Front Office Terms and Terminology: A to Z abbreviation. The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. Front Office Terminology General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Confirmed reservations – Prospective guests who have a reservation for accommodations that is honored until a specified time. Office Clipboard: a storage area that allows the user to temporarily store snippets of information, and retrieve them later. Terminology of front office? Posted by hotelterminology on April 23, 2011 in Front Office Terminology 1. Basic medical terminology.Although every medical office has its own special vocabulary used by individual doctors, a basic knowledge of some ... Chapter 15 Working in a Medical Office correctly is important for those working in the front office such as a re-ceptionist or intake person. originated. aging statementwithin the city ledger, the aging statement tracks how long … Express check out – Means by which the guest uses computer technology in a guest room or a computer in the hotel lobby to check out. C. Room Service . A male attendant to park and clean the car. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Membership provides special advantages, particularly a national reservation system. Front Office Terms and Terminology: A to Z abbreviation. A glossary is an alphabetical list of terms and their definitions found in documentation relating to a specific subject. Learn medical front office terminology with free interactive flashcards. HM0005-FRONT OFFICE. Front Office Terminology 23 Apr. Convention guests – Guest who attend a large convention and receive a special room rate. their is lots of terms using in front office, please ask specific terms. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Empowerment – Management’s act of delegating certain authority and responsibility to frontline employees. Concierge – A person who provides an endless array of information on entertainment, sports, amusement, transportation, tours, church services and babysitting in a particular city or town. Collective bargaining unit – A labor union. A card A form once used with the NCR front-office posting machines to reconcile and report cash at the close of the first shift and alternate shifts thereafter; see also B card.. 2. account balance The difference between the debit (charge) and credit (payment) values of the guest bill. Following are some common terms used in relation to the front office department −. Electronic key – A plastic key with electronic codes embedded on a magnetic strip. Cash bank – A specific amount of paper money and coins issued to a cashier to be used for making change. D. Food and Beverage . 2. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. Complimentary rate – A rate in which there is no charge to the guest. Glossary of Dental Clinical and Administrative Terms There are many terms used daily by dentists and their staff in the course of delivering care to patients, maintaining patient records and preparing claims. front office terminology Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Cycle of service – The progression of a guest’s request for products and service through a hotel’s department. Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. Family rate – room rates offered to encourage visit by families with children. Crew Rate : Discounted rate for the crew of airlines that offer a certain volume of business throughout the year on a consistent and continuous basis. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. These people are mostly … The back office is the portion of a company made up of administration and support personnel who are not client-facing. Front office staffers typically have the most direct contact with clients. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. ( Log Out /  Current guests – Guest who are registered in the hotel. Front Office Glossary [FOG 159] Room Night – A charge for a one night occupation, spanning two days from noon to noon Room Plan – A package proposal of room and meals in a single price Room Revenue Day – 12 noon to 12 noon of the next day Account payable– Financial obligations the hotel owes to private and government-related agencies and vendors. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. Private Branch Exchange, a private network of telephones within an organization. accounting transferused when a charge or credit needs to be sent elsewhere within the guest ledger. Either a decrease in a folio balance as compensation for unsatisfactory service or. Modified American Plan (MAP) - A billing arrangement under which the daily rate is including … Flowchart – An analysis of the delivery of a particular product or service. Call accounting – A computerized system that allows for automatic tracking and posting of outgoing guest room calls. Order a copy for £7.99 with free UK p&p from guardianbookshop.co.uk Topics Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. Blocking procedure – Process of reserving a room on a specific day. Front Office Terminology 23 Apr. 2. D. Vouchers. Debit cards – Embossed plastic cards with a magnetic strip on the reverse side that authorize direct transfer of fund from a customer’s bank account to the commercial organization’s bank account for purchase of goods and services. ABBREVIATION & GLOSSARY FRONT OFFICE ABBREVIATION & GLOSSARY IATA = International Air Transport Association IAPA = International Airlines Passengers Association HSE = Hotel Safety Executive IAAI = International Airlines Authority of India AAI = Airport Authority of India POS = Point of Sales UM = Under Maintenance VAT = Value Added Tax NCR = National Cash Register … Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Credit – A decrease in an asset or an increase in liability, or an amount of money the hotel owes the guest. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Following are some common terms used in relation to the front office department −. account 3. Medical software program. Aging of account – Indication of the stage of the payment cycle such as 10 days old, 30 days overdue, 60 days overdue. Biometrics – An individual electronic measurement of uniqueness of human being such as voice, hand print or facial characteristics. Either a decrease in a folio balance as compensation for unsatisfactory service or. Change ), You are commenting using your Google account. Deep cleaning – A through cleaning on furniture and accessories, windows, flooring and walls. Departmental accounts – Income and expense-generating areas of the hotel, such as restaurants, gift shop and banquet. The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. Membership provides special advantages, particularly a national reservation system. 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